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Find a contact’s related work

Open the leads, deals, client context and activity associated with a person.

People maintaining the workspace directory1 min readVerified
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Start from the contact drawer

Open the person in Contacts. Check the name, company and role, then expand Linked. Review each relationship’s type and meaning before following its Open link.

Contact record showing linked clients, leads, deals and internal note controls
Open the source record to read the full relationship or work history. Select the image to view it larger in a new tab.

Use Timeline to understand the history

Timeline and the record’s changes provide context; linked records lead to the complete conversation, opportunity or account. Read the original record before assuming a prepared draft was sent or a deal was accepted.

Read the organisation’s people

Colleagues or People here shows other directory records associated with the same company. This can help you find the right person, but it is not an account-team roster or a list of portal permissions.

When work is missing

Inspect Company and Linked first, then search the owning module. A matching name is not enough to guarantee an association. Use Link… for a missing relationship to an existing record; do not recreate an opportunity or task simply to make it appear in the contact drawer.

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